The objectives of this Code are:

a) To promote better, more informed relations between members and their customers;
b) To improve consumer confidence in the industry;
I believe that each of us, as individuals and organizations, owe our community, colleagues, customers and each other a duty and responsibility to conduct ourselves in an honest and ethical manner.

To further express my commitment to the Principles of Skill, Responsibility and Integrity, I pledge to conduct myself according to the following standards:

My word is my bond and is stronger than a written contract.

I will treat others as I desire and expect to be treated by them.

I will put safety and compliance with codes, laws and regulations above profit.

I will respect and protect the environment.

I will do my best to produce quality projects on time, at good value.

I will assume responsibility for my actions.

I will maintain in good standing all appropriate and necessary licenses and insurance.

I will comply with all laws and regulations of the jurisdiction and of the industry in which I work.

I will communicate fairly and accurately with my customers with respect to the scope and quality of my work agreements.

I will answer fully all my customer’s concerns before, during and after the work has been completed.

I will endeavor to persuade others within my organization and all for whom I am responsible to embrace these standards.

I am committed to raising standards of service to my customers.

I will be open, fair, and honest in our dealings with customers and commit to high standards

I will insure my Employees and my Authorized Representatives will conduct their services in an honest, efficient, fair and transparent manner.

I will insure my Employees and my Authorized Representatives receive adequate training to carry out their tasks and functions competently.

I accept responsibility for the quality of workmanship and materials.

I will handle all complaints in a timely fashion and to my customer’s satisfaction.

Where an error or mistake in handling complaints is identified, I will immediately initiate action to correct it.